Terms of service
TERMS AND CONDITIONS
of the Gullyo.com online store
effective as of 9 July 2026
I. Introductory Provisions and Seller Information
1.1 These terms and conditions (the "Terms") govern the mutual rights and obligations between Gullyo s.r.o., Company ID (IČO): 234 82 923, with its registered office at Děčínská 552/1, Střížkov, 180 00 Prague 8, Czech Republic, registered in the Commercial Register maintained by the Municipal Court in Prague (the "Seller"), and any person entering into a purchase contract through the Seller’s online store (the "Buyer").
1.2 Seller’s contact details: e-mail: house@gullyo.com, phone/WhatsApp +420 606 991 095, postal address: Děčínská 552/1, Střížkov, 180 00 Prague 8. The online store is operated at https://gullyo.com (the "E-shop").
1.3 The E-shop offers, in particular, sunglasses, eyewear and related fashion accessories (the "Goods").
1.4 A Buyer who is a natural person entering into the contract outside the scope of their business activity or profession is a consumer within the meaning of Section 419 of Act No. 89/2012 Coll., the Czech Civil Code (the "Civil Code" and the "Consumer"). Provisions of these Terms designed to protect Consumers do not apply to Buyers who act within the scope of their business activity.
1.5 The Seller may amend or supplement the Terms; rights and obligations arising while a previous version was in force remain unaffected. The Terms form an integral part of the purchase contract. Any deviating arrangements agreed in the purchase contract prevail over these Terms.
1.6 The purchase contract may be concluded in English or Czech; the E-shop interface may also be available in other languages. The contract, including the Terms, is archived by the Seller in electronic form; a copy is sent to the Buyer by e-mail together with the order confirmation, and the Seller will provide access to the archived contract upon request.
II. Conclusion of the Purchase Contract
2.1 The presentation of Goods in the E-shop is for information purposes only and does not constitute an offer within the meaning of Section 1732(2) of the Civil Code; the Seller is not obliged to conclude a purchase contract in respect of the Goods presented.
2.2 The Buyer orders Goods by placing them in the cart and completing the order form, which contains, in particular, information about the Goods ordered, the method of payment, the requested method of delivery and the delivery costs (the "Order").
2.3 Before submitting the Order, the Buyer is able to review and change the data entered into the Order and to identify and correct input errors. The technical steps leading to the conclusion of the contract are: selection of Goods, adding them to the cart, entering delivery and payment details, reviewing the Order summary and submitting the Order.
2.4 The Buyer submits the Order by clicking a button labelled "Add to bag" (or another equivalent unambiguous wording). By submitting the Order, the Buyer confirms having read and accepted these Terms. Immediately before the Order is placed, the Seller clearly and prominently informs the Buyer of the main characteristics of the Goods, the total price including all taxes and charges, and the delivery costs.
2.5 The Seller confirms receipt of the Order to the Buyer without undue delay by e-mail to the address stated in the Order. The purchase contract is concluded upon delivery of the acceptance of the Order sent by the Seller to the Buyer by e-mail; the confirmation of receipt of the Order is deemed to constitute its acceptance unless stated otherwise therein.
2.6 The Seller will provide the Consumer with a confirmation of the concluded contract in text form within a reasonable time after its conclusion, at the latest upon delivery of the Goods.
2.7 The Seller may decline an Order or withdraw from the contract, in particular in the event of an obvious pricing error, stock depletion or reasonable suspicion of misuse of the E-shop; the Seller will inform the Buyer without undue delay and refund any payments already made.
2.8 The Buyer agrees to the use of means of distance communication in concluding the purchase contract. Costs incurred by the Buyer when using means of distance communication (internet connection, telephone calls) are borne by the Buyer and do not differ from the basic rate.
III. Price of the Goods and Payment Terms
3.1 Prices of the Goods in the E-shop are stated inclusive of value added tax and all related charges. Delivery costs vary according to the chosen delivery method and destination and are communicated to the Buyer during the Order process before it is submitted; where they cannot be determined in advance, the Seller states that they may be charged additionally. Prices remain valid for as long as they are displayed in the E-shop.
3.2 Prices may be displayed in Czech crowns or other currencies depending on the selected delivery country; the price and currency stated in the Order summary are decisive.
3.3 The purchase price and delivery costs may be paid using the methods offered at the E-shop checkout, in particular online card payment and other electronic payment methods. Any restrictions applicable to individual payment methods are stated at checkout.
3.4 The Seller does not require any deposit or similar payment beyond the purchase price and delivery costs; this is without prejudice to the obligation to pay the purchase price in advance for online payments. Any additional payment beyond the main obligation requires the Buyer’s express consent; consent cannot be inferred from pre-ticked default settings.
3.5 Where the price of the Goods has been personalised on the basis of automated decision-making, the Seller informs the Buyer of this fact before the contract is concluded.
3.6 Where the Seller offers a price discount, it also indicates the lowest price of the Goods at which it offered them during the 30 days preceding the discount, in accordance with Section 12a of Act No. 634/1992 Coll., on Consumer Protection (the "Consumer Protection Act").
3.7 The Seller issues a tax document (invoice) for the payment and sends it electronically to the Buyer’s e-mail address.
IV. Delivery of the Goods and Passing of Risk
4.1 The Goods are delivered to the address specified by the Buyer in the Order, to the countries listed at the E-shop checkout (in particular the Member States of the European Union). Delivery methods and their costs are displayed at checkout before the Order is submitted.
4.2 The Seller delivers the Goods to the Consumer without undue delay after the conclusion of the contract, at the latest within 30 days, unless a different period is stated for the Goods or at checkout. If the Seller fails to deliver the Goods even within an additional reasonable period granted by the Consumer, the Consumer may withdraw from the contract.
4.3 Where the Seller is obliged under the contract to deliver the Goods to a place specified by the Buyer, the Buyer must take over the Goods upon delivery. If, for reasons on the Buyer’s side, the Goods must be delivered repeatedly or by a method other than that specified in the Order, the Buyer bears the associated costs.
4.4 The risk of damage to the Goods passes to the Consumer at the moment the Consumer, or a person designated by the Consumer other than the carrier, takes over the Goods. Where the Buyer chose a carrier not offered by the Seller, the risk passes upon handover of the Goods to that carrier.
4.5 Upon receipt from the carrier, the Buyer is advised to check that the packaging is intact and, in the event of any defects, to notify the carrier and the Seller without delay; failure to carry out such a check does not affect the Buyer’s rights arising from defective performance.
4.6 The Buyer acquires ownership of the Goods upon taking them over, but not before full payment of the purchase price.
V. Consumer’s Right of Withdrawal
5.1 The Consumer has the right to withdraw from a distance purchase contract without giving any reason and without any penalty within 14 days. The period expires 14 days after the day on which the Consumer, or a third party designated by the Consumer other than the carrier, takes over the Goods; where the Consumer orders several items delivered separately within a single Order, 14 days after taking over the last item.
5.2 The Consumer may withdraw from the contract by any unambiguous statement made to the Seller, in particular by e-mail to house@gullyo.com or by letter to the Seller’s registered office. The Consumer may also use the model withdrawal form attached as Annex 1 to these Terms. The withdrawal period is preserved if the Consumer dispatches the withdrawal notice before its expiry. Where the withdrawal is made by filling in a form on the Seller’s website, the Seller acknowledges its receipt to the Consumer in text form without undue delay.
5.3 If the Consumer withdraws from the contract, they must send or hand over the Goods to the Seller without undue delay, at the latest within 14 days of the withdrawal, unless the Seller has offered to collect the Goods. The deadline is met if the Goods are dispatched before its expiry. The direct cost of returning the Goods is borne by the Consumer.
5.4 The Seller refunds to the Consumer, without undue delay and at the latest within 14 days of the withdrawal, all payments received under the contract, including delivery costs, using the same means of payment; a different means may be used only with the Consumer’s consent and provided no additional costs arise for the Consumer. If the Consumer chose a delivery method other than the cheapest one offered, the Seller refunds delivery costs in the amount corresponding to the cheapest delivery method offered.
5.5 The Seller is not obliged to refund the payments before receiving the Goods back or before the Consumer proves that the Goods have been dispatched, whichever occurs first.
5.6 The Consumer is liable to the Seller only for any diminished value of the Goods resulting from handling the Goods other than what is necessary to establish their nature, characteristics and functioning (for eyewear, in particular trying the Goods on in a manner comparable to trying them on in a physical store; not, however, everyday wear, scratched lenses or removal of protective elements).
5.7 The Consumer may not withdraw from the contract in the cases set out in Section 1837 of the Civil Code, in particular from a contract for the supply of Goods made to the Consumer’s specifications or personalised (e.g. eyewear with individually made lenses or engraving).
5.8 If the Consumer withdraws from the contract, obligations under all ancillary contracts terminate at the same moment as the obligation under the main contract.
5.9 If a gift is provided together with the Goods, the gift contract is concluded subject to the condition subsequent that, upon withdrawal from the purchase contract, the gift contract ceases to be effective and the Buyer must return the gift together with the Goods.
VI. Rights Arising from Defective Performance and Complaints
6.1 Rights and obligations concerning defective performance are governed, in particular, by Sections 1914–1925, 2099–2117 and 2158–2174b of the Civil Code and by the Consumer Protection Act.
6.2 The Seller is liable to the Consumer for the Goods being free of defects upon receipt, in particular for the Goods corresponding to the agreed description, type and quantity, quality and functionality, being fit for the purpose for which goods of this kind are normally used, corresponding in quantity, quality and other characteristics to the usual characteristics of goods of the same kind that the Consumer may reasonably expect, and being delivered with the agreed accessories and instructions for use.
6.3 The Consumer may notify a defect that becomes apparent in the Goods within two years of receipt. If a defect becomes apparent within one year of receipt, the Goods are presumed to have been defective upon receipt, unless the nature of the Goods or of the defect precludes this.
6.4 If the Goods are defective, the Consumer may demand that the defect be remedied; at their choice, the Consumer may demand delivery of new Goods without the defect or repair of the Goods, unless the chosen method is impossible or disproportionately costly compared to the other. The Seller remedies the defect within a reasonable time after it has been notified, without causing the Consumer significant inconvenience.
6.5 The Consumer may demand a reasonable price reduction or withdraw from the contract if: (a) the Seller has refused to remedy the defect or has failed to remedy it in accordance with clause 6.4, (b) the defect appears repeatedly, (c) the defect constitutes a material breach of the contract, or (d) it is apparent from the Seller’s statement or the circumstances that the defect will not be remedied within a reasonable time or without significant inconvenience to the Consumer. The Consumer may not withdraw from the contract if the defect is insignificant.
6.6 The Buyer has no rights arising from defective performance where the Buyer caused the defect. Wear and tear caused by normal use (e.g. ordinary surface wear of frames or lenses) does not constitute a defect.
6.7 Complaints may be lodged with the Seller by e-mail at house@gullyo.com or in writing at the registered office; the Buyer sends or hands over the Goods together with a description of the defect and proof of purchase (any other proof of purchase suffices). Upon receipt of a complaint, the Seller issues to the Consumer a written confirmation stating the date of the complaint, its content, the requested method of resolution and the Consumer’s contact details for the purpose of informing them of the outcome.
6.8 A complaint, including the removal of the defect, must be resolved and the Consumer informed thereof no later than 30 days from the date the complaint was lodged, unless the Seller and the Consumer agree on a longer period. If this period expires in vain, this constitutes a material breach of contract and the Consumer may withdraw from the purchase contract or demand a reasonable price reduction. The Seller issues to the Consumer a confirmation of the date and manner of resolution of the complaint, or a written justification of its rejection.
6.9 If a complaint is justified, the Consumer is entitled to reimbursement of costs reasonably incurred in exercising the complaint; this right must be exercised within one month after the expiry of the period for notifying the defect.
6.10 Where the Seller or the manufacturer provides a quality guarantee beyond the statutory rights, its conditions are governed by the guarantee statement; the guarantee does not affect the Consumer’s statutory rights arising from defective performance.
VII. Out-of-Court Resolution of Consumer Disputes
7.1 The body competent for the out-of-court resolution of consumer disputes arising from the purchase contract is the Czech Trade Inspection Authority (Česká obchodní inspekce), registered office at Štěpánská 796/44, 110 00 Prague 1, Company ID: 000 20 869, website: https://www.coi.cz and https://adr.coi.cz. The Consumer may submit a proposal for out-of-court dispute resolution within 1 year from the day on which they first exercised the right that is the subject of the dispute with the Seller.
7.2 Supervision of compliance with the Consumer Protection Act is exercised by the Czech Trade Inspection Authority; trade licensing supervision is carried out by the competent trade licensing office, and supervision in the area of personal data protection is exercised by the Czech Office for Personal Data Protection (ÚOOÚ).
7.3 Complaints and grievances are handled by the Seller via the contact e-mail house@gullyo.com; information on the outcome is sent to the Buyer’s e-mail address.
VIII. Personal Data and Customer Reviews
8.1 The processing of the Buyer’s personal data is governed by Regulation (EU) 2016/679 (GDPR) and Act No. 110/2019 Coll., on Personal Data Processing. Detailed information is provided in the separate Privacy Policy available at https://gullyo.com/policies/privacy-policy.
8.2 Commercial communications are sent by the Seller only in accordance with Act No. 480/2004 Coll., on Certain Information Society Services; the Buyer may opt out at any time free of charge.
8.3 Where the Seller makes consumer reviews of the Goods available in the E-shop, it also provides information on whether and how it ensures that published reviews originate from consumers who have actually used or purchased the Goods.
8.4 Cookies and similar technologies are used in accordance with Section 89(3) of Act No. 127/2005 Coll., on Electronic Communications, on the basis of the Buyer’s consent given via the cookie banner, with the exception of cookies strictly necessary for the operation of the E-shop.
IX. Final Provisions
9.1 The relationship between the Seller and the Buyer is governed by Czech law. This choice of law does not deprive the Consumer of the protection afforded by provisions of the law of the country of their habitual residence that cannot be derogated from by agreement (Article 6(2) of the Rome I Regulation).
9.2 If any provision of these Terms is or becomes invalid or ineffective, it shall be replaced by a provision whose meaning comes as close as possible to the invalid provision; the invalidity of one provision does not affect the validity of the remaining provisions.
9.3 The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of Section 1820(1)(n) of the Civil Code.
9.4 The purchase contract, including these Terms, is archived by the Seller in electronic form and is not publicly accessible; it has been provided to the Buyer in text form.
9.5 Annex 1 to these Terms consists of the model withdrawal form.
9.6 These Terms take effect on 9 July 2026.
Annex 1 – Model Withdrawal Form
(complete and return this form only if you wish to withdraw from the contract)
To: Gullyo s.r.o., Děčínská 552/1, Střížkov, 180 00 Prague 8, Czech Republic, e-mail: house@gullyo.com
I/We(*) hereby give notice that I/we(*) withdraw from the contract of sale of the following goods(*):
.................................................................................................................................
Ordered on(*)/received on(*): ........................................................
Name of consumer(s): ........................................................
Address of consumer(s): .....................................................................
Signature of consumer(s) (only if this form is notified on paper): .............................
Date: ........................................................
(*) Delete as appropriate or complete.